Refund eligibility and access changes for fixed-term ITForMe purchases.
A founding-beta purchase is a one-time fixed-term license with no automatic renewal. You may request a full refund within 14 calendar days of payment. A successful full refund ends the access grant issued by that order.
This policy applies to one-time, fixed-term ITForMe product purchases made through Stripe-hosted Checkout. It does not create a subscription and the purchase does not renew automatically.
The offer page and Checkout show the price, currency, access term, tax, and total before payment. Non-waivable consumer rights in your jurisdiction remain available even when they provide more protection than this policy.
You may request a full refund within 14 calendar days after Stripe records the payment. Include the internal ITForMe order UUID shown on the order page so support can locate the purchase without receiving card details.
ITForMe does not offer partial refunds during the founding beta. We may also issue a full refund outside the ordinary window when required by law, when we cannot provide the purchased access, or when an account-deletion payment race requires compensation.
A request is not complete until Stripe reports that the full refund succeeded. Pending, requires-action, canceled, or failed provider states do not count as a successful refund.
When the full refund succeeds, ITForMe revokes the access grant associated with that order. A refund does not delete the ITForMe account or learning history; use the separate Account deletion control for that purpose.
Contact support first if a payment appears duplicated or unfamiliar. ITForMe records provider dispute state for reconciliation but does not ask you to email payment-card data.
An open dispute may require additional verification. Dispute handling does not waive rights that applicable law gives you.
Email support with the ITForMe order UUID, the reason for the request, and the OAuth provider used to sign in. Do not include card numbers, card security codes, passwords, provider tokens, MFA secrets, or recovery codes.
