Help with ITForMe

Start with the right support path.

The founding preview is supported on a best-effort basis. Do not include passwords, OAuth tokens, MFA secrets, or recovery codes in a message.

Account, sign-in, or broken page

Include the page address, what you expected, what happened, and the browser or device you used. Screenshots are useful after removing personal information.

Preview support[email protected]

Order, payment, or refund

If you have an order, include only the ITForMe order UUID shown on its status page. Never email a card number, security code, Stripe secret, or identity document. Refund eligibility follows the exact policy version attached to the order.

Billing support[email protected]

Question or lesson correction

Use the correction control attached to the graded item when possible. It preserves the exact content version and sends the proposal to the public review queue without changing the answer key automatically.

Open community review →

Privacy or account-data request

Signed-in learners can download a complete account archive or delete an account from Account after fresh provider verification. Use the privacy contact when those controls are inaccessible or for another privacy request.

Privacy[email protected]

Security concern

Do not test against another learner or production data. Send a concise reproduction privately to support so it can be contained and investigated.