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Help desk → network support

IT & Network Foundation

Build the operating and networking base used across support, administration, and infrastructure roles.

Path readiness

Current skill evidence for IT & Network Foundation.

0%
0%
Skills at target
0/8
Highest recorded readiness
0%
Refreshes due
0

Path readiness summarizes skill evidence across this roadmap. Stage and skill percentages cover smaller scopes; course progress tracks required study and checks. Stages also consider relevant experience. Readiness is a study signal, not a hiring guarantee.

  1. Current stageIT foundations0% knowledge · 60% targetExperience represented
  2. Later stageIT support exposure0% knowledge · 65% targetExperience to build
  3. Later stageNetwork & systems operations0% knowledge · 70% targetExperience to build
Career roadmap

Your route to IT & Network Foundation

Each stage brings together the suggested study order, credentials, experience, and skill evidence. Choose one option where alternatives are offered; you do not need every credential.

0/3stages currently met
Stage metWork here nextLaterThe current stage and target role start open. Expand other stages for details. Update your background →
01
Foundation skills

IT foundations

Current stage

Prepared for support practice and first-role applications

Next in this roadmap
Foundation OptionsWhat the computer parts do

This introduction does not complete the full A+ foundation stage.

Study IT basics
○
Knowledge0% current · 60% targetBuild or assess the skills for this stage.
○
CredentialOptional hiring signalA+ is a useful first-job signal; equivalent knowledge can replace the credential.
✓
ExperienceRequirement representedNo professional IT experience required to begin.
Learning branchesSuggested credential branchA+ is a useful first-job signal; equivalent knowledge can replace the credential.
A+Knowledge option

CompTIA A+

220-1201 / 220-1202

Not a required purchase or fixed prerequisite.Linked courses are available; there are no built-in lessons or checks for this option.
View learning resources →
Skill evidence0/2 representedConfidence, targets, and freshness
Endpoint & OS operations0%
0 evidence recordsEstimate halves in 150 days
IT troubleshooting0%
0 evidence recordsEstimate halves in 150 days
Other resources for this stage3 optional perspectivesThese do not replace the study sequence above.
Intune TrainingIntune community training playlists
Free

Free on YouTube The videos are free. Prefer newer playlists and confirm interface steps and product limits in current Microsoft Learn documentation.

Intune practitioners continue to recommend the channel for a second explanation, while noting that older screens and some practices require current-documentation checks.
Open resource ↗
Community references · 1

Community reports are anecdotal perspectives, not proof that a course fits every learner.

Access and mapping checked 2026-08-16 · review due 2027-08-16
Log completion

Saved as self-reported evidence.

LinkedIn LearningMD-102 Cert Prep by Microsoft Press
Paid

Paid subscription; employer or library access may be available A LinkedIn Learning subscription is normally required; some employers and public libraries include access.

A recent MD-102 pass report singled out the Microsoft Press course as a strong second explanation after official study material.
Open resource ↗
Community references · 1

Community reports are anecdotal perspectives, not proof that a course fits every learner.

Access and mapping checked 2026-08-16 · review due 2027-08-16
Log completion

Saved as self-reported evidence.

Microsoft LearnManage and secure Microsoft 365 endpoints by using Intune
Free

Free modules; optional paid instruction The learning modules are free. Hands-on work may require access to an Intune-capable tenant or subscription.

Official current course; recent r/Intune discussions still prioritize Microsoft Learn and tenant practice.
Open resource ↗
Community references · 1

Community reports are anecdotal perspectives, not proof that a course fits every learner.

Access and mapping checked 2026-08-16 · review due 2027-08-16
Log completion

Saved as self-reported evidence.

02
Work experienceIT support exposureLater stage · Details

Can troubleshoot real users, endpoints, permissions, and common services

○
Knowledge0% current · 65% targetBuild or assess the skills for this stage.
○
CredentialOptional hiring signalA+ can help pass screening, but work samples and customer-facing troubleshooting matter too.
○
ExperienceEvidence still usefulHelp desk, desktop support, internship, volunteer IT, or equivalent practical ownership.
Skill evidence0/3 representedConfidence, targets, and freshness
Endpoint & OS operations0%
0 evidence recordsEstimate halves in 150 days
IT troubleshooting0%
0 evidence recordsEstimate halves in 150 days
Identity & access0%
0 evidence recordsEstimate halves in 150 days
KnowledgeEndpoints · Troubleshoot · Identity
Experience or evidenceHelp desk, desktop support, internship, volunteer IT, or equivalent practical ownership.
Already introduced earlier:CompTIA A+. This stage uses the same credential; it does not restart that learning route.
03
Next roleNetwork & systems operationsLater stage · Details

Competitive for network support and junior infrastructure work

○
Knowledge0% current · 70% targetBuild or assess the skills for this stage.
○
CredentialOptional hiring signalNetwork+ validates breadth; CCNA is a stronger networking signal. Neither replaces troubleshooting evidence.
○
ExperienceEvidence still usefulSupport experience is the common feeder; a strong lab or internship can partially bridge the gap.
Learning branchesChoose the branch that matches the work you wantNetwork+ validates breadth; CCNA is a stronger networking signal. Neither replaces troubleshooting evidence.
Net+0% complete

CompTIA Network+

N10-009

0/442 guided steps
Free perspectives: Professor Messer, BurningIceTech
1 · Networking Concepts0/156 learning steps · Professor Messer + BurningIceTech assignments2 · Network Implementation0/66 learning steps · Professor Messer assignments3 · Network Operations0/84 learning steps · Professor Messer assignments4 · Network Security0/66 learning steps · Professor Messer assignments5 · Network Troubleshooting0/68 learning steps · Professor Messer assignments
Open Net+ route →
CCNA0% complete

Cisco CCNA

200-301 v1.1

0/444 guided steps
Free perspectives: Jeremy's IT Lab, Platform and standards documentation
1 · Network Fundamentals0/104 learning steps · Jeremy's IT Lab + Platform and standards documentation assignments2 · Network Access0/88 learning steps · Jeremy's IT Lab assignments3 · IP Connectivity0/48 learning steps · Jeremy's IT Lab assignments4 · IP Services0/76 learning steps · Jeremy's IT Lab assignments5 · Security Fundamentals0/76 learning steps · Jeremy's IT Lab + Platform and standards documentation assignments6 · Automation and Programmability0/50 learning steps · Jeremy's IT Lab assignments
Open CCNA route →
Linux+0% complete

CompTIA Linux+

XK0-006

0/272 guided steps
Free perspectives: Tertiary Courses, Linux project documentation
1 · System Management0/64 learning steps · Tertiary Courses + Linux project documentation assignments2 · Services and User Management0/50 learning steps · Tertiary Courses assignments3 · Security0/58 learning steps · Tertiary Courses + Linux project documentation assignments4 · Automation, Orchestration, and Scripting0/42 learning steps · Tertiary Courses + Linux project documentation assignments5 · Troubleshooting0/56 learning steps · Tertiary Courses + Linux project documentation assignments
Open Linux+ route →
Skill evidence0/3 representedConfidence, targets, and freshness
Network fundamentals0%
0 evidence recordsEstimate halves in 180 days
Switching & routing0%
0 evidence recordsEstimate halves in 120 days
Linux operations0%
0 evidence recordsEstimate halves in 120 days
How readiness is calculatedSee the decay formula, evidence strengths, sources, and limitations in one place.View methodology →